Augustine PANG
Education
2006 | Ph.D., University of Missouri |
1996 | MA, Macquarie University |
1991 | BA, National University of Singapore |
Current Position(s) Held
Jul 2019 - Jun 2027 | Member, University Tribunal | |
Singapore Management University | ||
Jan 2018 - Now | Professor of Communication Management (Practice) | |
Lee Kong Chian School of Business, Singapore Management University | ||
Jan 2018 - Jun 2024 | Academic Director, MSc in Communication Management Programme | |
Lee Kong Chian School of Business, Singapore Management University | ||
2014 - 2017 | Program Director, Master of Mass Communication | |
Wee Kim Wee School of Communication and Information, NTU | ||
2014 - 2015 | Head, Division of Public and Promotional Communication | |
Head, Division of Communication Research | ||
Wee Kim Wee School of Communication and Information, NTU | ||
2014 - 2017 | Associate Professor (with tenure) | |
Wee Kim Wee School of Communication and Information, NTU | ||
2013 - 2014 | Acting Head, Division of Public and Promotional Communication | |
Acting Head, Division of Communication Research | ||
Wee Kim Wee School of Communication and Information, NTU | ||
2007 - 2014 | Assistant Professor (tenure-track) | |
Wee Kim Wee School of Communication and Information, NTU |
Recognition and Honors
2018 - 2023 | Dean's Teaching Honor List |
Lee Kong Chian School of Business, SMU | |
2022 | Long Service Award |
Singapore Management University | |
2019 – 2023 | Fellow |
SMU Academy | |
2021 - 2022 | Lee Kong Chian Fellow |
Singapore Management University | |
2016 | Kitty O. Locker Outstanding Researcher award |
Association for Business Communication (US) | |
2016 - 2017 | Member (elected), School Board, |
Wee Kim Wee School of Communication and Information, Nanyang Technological University (NTU) | |
2016 – 2017 | NTU Leadership Academy |
2015 | Long Service Award |
Nanyang Technological University | |
2005 - 2006 | Fellow, Preparing Future Faculty Program |
University of Missouri | |
2005 | Curators’ Grant-in-Aid Scholarship |
University of Missouri | |
2005 | Graduate Professional Council Scholarship |
University of Missouri | |
2004 - 2005 | Missouri School of Journalism Strategic Communication Department |
Travel Scholarship | |
2002 - 2005 | Full PhD Scholarship |
Missouri School of Journalism, University of Missouri |
Visiting and Honorary Appointments
2024 - Present | Academic Core Member |
Crisis Communication Think Tank (CCTT) | |
University of Georgia (US) | |
2013 – 2024 | Honorary Fellow (Crisis Communication and Media Communication) |
Hong Kong Polytechnic University | |
2023 (October) | Visiting Research Fellow |
Department of journalism, media and communication, University of Gothenburg (Sweden) | |
July 2023 - June 2024 | Visiting Professor |
School of Communication, University of Technology, Sydney | |
Feb – March 2023 | Visiting Professor |
School of Business, Hong Kong Baptist University | |
June 2018 | Visiting Professor |
Faculty of Business Administration, Toyo University, Tokyo, Japan | |
April 2016 | Visiting Overseas Scholar |
Department of Chinese and Bilingual Studies Hong Kong Polytechnic University | |
2015 - Present | Member (by induction only) |
Arthur W. Page Society (US) |
Invited talks/speaking engagements (Selected)
2024
- HSBC Business School, Peking University
- Department of Chinese and Bilingual Studies, Hong Kong Polytechnic University
2023
- Department of journalism, media and communication, University of Gothenburg, Sweden
2022
- Keynote speech. National University of Singapore, Singapore: 6th annual conference of the Asia Pacific Public Relations Research and Education Network
2021
- Crisis Communication Think Tank, University of Georgia (USA)
2019
- Temasek Roundtable on Reputation, Issues and Crisis Communications. Temasek Holdings: Singapore
- Edelman Trust Barometer. Edelman: Singapore
2017
- Plenary Showcase Luncheon. Dublin, Ireland: 82nd Annual Association for Business Communication conference
- Corporate Communication and Public Relations 4.0: Innovations in Research and Pedagogical Trends, Bangkok: Thailand: Chulalongkorn University
2016
- Emerging Trends and Challenges of Public Relations and Strategic Communication in the Digital Era, Chinese University of Hong Kong, School of Journalism and Communication
- Roundtable discussion on Crisis leadership and resilience. National Security Coordination Secretariat: Singapore
2011
- International Pandemic Preparedness and Response Conference, S. Rajaratnam School of International Studies, NTU
- International Negotiators' Working Group, Singapore Police Force in collaboration with Federal Investigation Bureau (US)
2005
- Emotions and public relations, Public Relations Society of America, Spokane, Washington, US
International Academic Awards
2023
- Outstanding Article of the Year in International Journal of Business Communication, Association for Business Communication (ABC) (US)
2020
- Best Academic Paper, Conference on Corporate Communication, Corporate Communications International (US)
- Outstanding Article on Business Communication in a Non-Association for Business Communication (ABC) Journal, Association for Business Communication (ABC) (US)
2019
- Highly Commended Applied Paper, Conference on Corporate Communication, Corporate Communications International (US)
2018
- Top paper award, Communication and Technology Division, International Communication Association (ICA), Prague, Czech Republic
- Best Theoretical Paper, Conference on Corporate Communication, Corporate Communications International (US)
2017
- Nominee, Nanyang Research Award, NTU, Singapore
- Top paper award, Public Relations Division, International Communication Association (ICA), San Diego, CA
2016
- Exemplary work, C R Anderson Research Fund Grant, Association for Business Communication (US)
- Highly Commended Theoretical Paper, Conference on Corporate Communication, Corporate Communications International (US)
2015
- Highly Commended Paper for 2014, Corporate Communications: An International Journal
- Top Special Topics Paper, Advertising Division
Association of Educators in Journalism and Mass Communication Conference, AEJMC (US), San Francisco, CA - Best Faculty Paper, Public Relations Division, International Communication Association (US), San Juan, Puerto Rico
2014
- Best Paper (Applied), Conference on Corporate Communication, Corporate Communications International (US)
2010
- Top Paper, Public Relations Division, Association of Educators in Journalism and Mass Communication Conference, AEJMC (US)
2009
- Best Paper (Academic), Conference on Corporate Communication, Corporate Communications International (US)
- Top Paper Award, International Public Relations Research Conference (IPPRC), Institute of Public Relations (US)
2008
- Best Paper (Academic), Conference on Corporate Communication, Corporate Communications International (US)
2007
- Top 3 Faculty Paper, Public Relations Division, Association of Educators in Journalism and Mass Communication Conference, AEJMC (US)
2005
- Top Paper Award, International Public Relations Research Conference (IPPRC), Institute of Public Relations (US)
2004
- Top Paper Award, International Public Relations Research Conference (IPPRC), Institute of Public Relations (US)
Recent Publications
- Pang, A., Jin, Y., & Cameron, G. T. (2023). The contingency theory of strategic conflict management: Review from three decades of theory development, extension and application. Journalism & Communication Monographs, 25(2), 193–214.
- Mak, A., Chaidaroon, S., Poroli, A., & Pang, A. (2023). Capturing the dynamic tensions in CSR discourses: Toward an integrative circuit of culture model. Public Relations Review, 49, 102308.
- Pang, A., & Ng, J. (2023). Digital corporate communication and crisis life cycles. In V. Luoma-aho and M. Badham (Eds.). Handbook of Digital Corporate Communication (pp. 179–192). Northampton, MA: Edward Elgar Publishing.
- Pang, A., Jin, Y., & Cameron, G. T. (2023). Capturing the complexity and dynamism of decision making in PR. In C. H. Botan and E. J. Sommerfeldt (Eds.) Public Relations Theory III (pp. 151–172). New York, NY: Routledge.
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Pang, A., & Cameron, G. T. (2022). Conflict positioning in crisis communication: Impact of antecedent conditions on negotiation. Negotiation and Conflict Management Research, 15(1), 52-77
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Pang, A., Hogan, E., Andrasevic, I. (2022). The Catholic Church abuse scandal in Ireland: Two steps forward, one step back by Pope Francis? Corporate Communications: An International Journal, 27(1), 15-33.
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Pang, A., Lee, D., Low, G., & Hum, V. (2022). Social media influencers in crisis. In Y. Jin & L. Austin (Eds.). Social Media and Crisis Communication (pp. 87 – 105). New York, NY: Routledge.
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Lim, J. S., Yeo, C. S. Y., Leow, W., Ng, X. H., & Pang, A. (2022). Dark social influencer engagement in brand communication. In Y. Jin & L. Austin (Eds.). Social Media and Crisis Communication (pp. 193 – 208). New York, NY: Routledge.
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Pang, A., Jin, Y., Seo, Y., Choi, S. I., Teo, H. X., Le, P. D., & Reber, B. (2022). Breaking the sound of silence: Explication in the use of strategic silence in crisis communication. International Journal of Business Communication, 59(2), 219-241.
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Mak, A., Chaidaroon, S., Poroli, A., & Pang, A. (2021). Understanding organizational and socio-cultural contexts: A communicative constitutive approach to social license to operate among top Hong Kong companies. Public Relations Review, 47, 102055.
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Pang, A., Jin, Y., & Cameron, G. T. (2021). Contingency theory of strategic conflict management: Explicating a “grand” theory of public relations. In C. Valentini (Ed.). Public Relations (pp. 381 - 398). Berlin, Germany: De Gruyter Mouton.
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Diers-Lawson, A., & Pang, A. (2021). Strategic crisis management: State of the field, challenges and opportunities. In C. Valentini (Ed.). Public Relations (pp. 195 - 215). Berlin, Germany: De Gruyter Mouton.
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Jin, Y., Pang, A., Cameron, G. T., Kim, S., Pagano, L. A. (2021). Managing complexity: Insights from the contingency theory of strategic conflict management. In Y. Jin, B. H. Reber, G. J. Nowak (Eds). Advancing crisis communication effectiveness (pp. 181 - 197). New York, NY: Routledge.
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Woon, E., & Pang, A. (2020). Public relations education in Singapore: Educating the next generation of practitioners on ethics. Journal of Public Relations Education, 6(3), 29-65.
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Pang, A., Jin. Y., Kim, S., & Cameron, G. T. (2020). Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management. In F. Frandsen. & W. Johansen (Eds). Crisis communication (pp. 141 – 164). Berlin, Germany: De Gruyter Mouton.
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Tan, K. Y., & Pang, A. (2020). Operationalizing crisis communication from within: Toward the Crisis Organizational Communication framework in the social mediated environment. Asia Pacific Public Relations Journal, 22(1), 1-20.
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Yeo, S. L., Pang, A., Cheong, M., & Yeo, J. (2020). Emotions in social media: An analysis of tweet responses to MH370 search suspension announcement. International Journal of Business Communication, 57(2), 194-211.
- Lim, L., Chia, J., & Pang, A. (2019). Mocked and shamed: Satirical news and its effects on organizational reputation. Communication and Media in Asia Pacific, 2(2), 1-26.
- Sng, K., Au, T. Y., & Pang, A. (2019). Social media influencers as a crisis risk in strategic communication: Impact of indiscretions on professional endorsements. International Journal of Strategic Communication, 13(4), 301-320.
- Tan, K. Y., Pang, A., & Kang, J. X. (2019). Breaking bad news with CONSOLE: Toward a framework integrating medical protocols with crisis communication. Public Relations Review, 45, 153-166.
- Le, P. D., Teo, H. X., Pang, A., Li, Y., Goh, C. Q. (2019). When is silence golden? The use of strategic silence in crisis communication. Corporate Communications: An International Journal, 24 (1), 162-178.
- Ismail, N., Pagulayan, M. A, Francia, C. M. A., & Pang, A. (2019). Communicating in the Post-Truth era: Analyses of crisis response strategies of Presidents Donald Trump and Rodrigo Duterte. Journal of Public Affairs, 19 (1), 1-11.
- Tan, K. Y., & Pang, A. (2019). Assessing the use of social media for employee engagement in the Singapore Military. Communication and Media in Asia Pacific, 2 (1), 11 – 36.
- Lew, Z., Walther, J. B., Pang, A., & Shin, W. (2018). Interactivity in online chat: Conversational contingency and response latency in computer-mediated communication. Journal of Computer-Mediated Communication, 23(4), 201-221.
- Pang, A., & Tan, P. (2018). Government intervention in corporate crises: An Asian Perspective. Communication and Media in Asia Pacific, 1(1), 34 – 54.
- Pang, A., Shin, W., Lew, Z., & Walther, J. B. (2018). Building relationships through dialogic communication: organizations, stakeholders, and computer-mediated communication, Journal of Marketing Communications, 24 (1), 68-82.
- Pang, A., Hu, Y., & Woon, E. (2018). A broad stroke or different strokes for different folks? Examining the subtleties in crisis management approaches between state-owned enterprises and privately-owned enterprises in China. Chinese Journal of Communication, 11(1), 5 – 25.
- Hu, Y., & Pang, A. (2018) The indigenization of crisis response strategies in the context of China. Chinese Journal of Communication, 11(1), 105-128.
- Pang, A., Lwin, M. O., Ng, C. S. M., Ong, Y. K., Chau, S. R., & Yeow, K. P. S. (2018). Utilization of CSR to build organizations’ corporate image in Asia: Need for an integrative approach. Asian Journal of Communication, 28(4), 335-359.
- Jin, Y., Pang, A., & Smith, J. (2018). Crisis communication and ethics: The role of public relations. Journal of Business Strategy, 39(1), 43 – 52.
- Pang, A., Limsico, J., Phong, L., Lareza, B. J. L., & S. Y. Low. (2018). Reputational damage in Twitter Hijack: Factors, dynamics and response strategies for crowd sourced campaigns. In P. Vasterman (Ed). From media hype to twitter storm: News explosions and their impact on issues, crises and public opinion (pp. 355 – 382). Amsterdam, Netherlands: University of Amsterdam Press.
- Pang, A., Mak, A., & Shin, W. (2018). Integrated CSR communication: Toward a model encompassing media agenda building with stakeholder dialogic engagement. In A. Lindgreen, J. Vanhamme., F. Maon & R. Mardon. (Eds.). Communicating Social Responsibility in the Digital Era (pp. 158 – 175). London, UK: Routledge.
- Damayanti, R. Rodrigues, S. A., Chua, S., & Pang, A. (2018). The corporate social media spokesperson: Who should speak on behalf of the organization in times of crises? Social Media and Crisis Communication (pp. 99-113). L. Austin & Y. Jin (Eds.). Routledge Taylor & Francis, New York, NY.
- Lim, R., Tan, E., Lim, W. Aziz, N., & Pang, A. (2018). When a pandemic strikes: Towards the Social Media Pandemic Communication Model. In L. Austin & Y. Jin (Eds.) Social Media and Crisis Communication (pp. 253-266). Routledge Taylor & Francis, New York, NY.
- Ho, B., Shin, W., & Pang, A. (2017). Corporate crisis advertising: A framework examining the use and effects of corporate advertising before and after crises. Journal of Marketing Communications, 23(6), 537 – 551.
- Pang, A. (2017). Product safety failure and restoring reputation across markets: Fonterra’s management of the 2013 bacterial contamination crisis. Journal of Marketing Channels, 24 (3-4), 136 – 152.
- Chua, A., Tee, C., Pang, A., Lim, E. (2017). The retransmission of rumor and rumor correction messages on twitter. American Behavioral Scientist, 61 (7), 707-723.
- Ng, A. S., Lwin, M. O., & Pang, A. (2017). Toward a theoretical framework to studying climate change policies: Insights from case study of Singapore. Sustainability, 9, 1167; DOI: 10.3390/su9071167.
- Woon, E., & Pang, A. (2017). Explicating the Information Vacuum: Stages, Intensifications, and Implications. Corporate Communications: An International Journal, 22 (3), 329-353.
- Yeo, S. L., & Pang, A. (2017). Asian multiculturalism in communication: Impact of culture in the practice of public relations in Singapore. Public Relations Review, 43, 112-122.
- Pang, A., & David, C. R. (2017). Cultural impediment or reflection of global phenomenon: State of Social Media Crisis Preparedness in Singapore. In A. George & K. Kwansah-Aidoo (Eds.). Culture and Crisis Communication: Transboundary Cases from Nonwestern Perspectives (pp. 209 – 224). Institute of Electrical and Electronic Engineers, John Wiley & Sons.
- Wardoyo, R. J., & Pang, A. (2017). Power distance, uncertainty avoidance, and rukun: Managing the trans-boundary haze crisis in Indonesia. In A. George & K. Kwansah-Aidoo (Eds.). Culture and Crisis Communication: Transboundary Cases from Nonwestern Perspectives (pp. 136-152). Institute of Electrical and Electronic Engineers, John Wiley & Sons.
- Pang, A., Damayanti, R., & Woon, E. (2017). When a nation’s leader is under siege: Managing personal reputation and engaging in public diplomacy. In B. V. Ruler, I. Smit, S. Romenti & O. Ihlen (Eds). How Strategic Communication Shapes Value and Innovation in Society (pp. 37 – 67). Advances in Public Relations and Communication Management book series. Bingley, UK: Emerald.
Research Interests
- Crisis management, communication and leadership
- Image and reputation management and repair
- Media
- Communication management: Political and public communication, public diplomacy, government communication and corporate communication