Faculty Profile

2022 - Now

Assistant Professor of Operations Management
Lee Kong Chian School of Business, Singapore Management University

A. Operations Management Papers

• Can Big Data Cure Risk Selection in Healthcare Capitation Programs? A Game Theoretical Analysis (Z. She, T. Ayer, D. Montanera)
  - Published in Manufacturing & Service Operations Management (MSOM) 24(6):3117-3134, 2022
  - Selected as a finalist of 2019 INFORMS MSOM Best Student Paper Competition
  - Selected as a finalist of 2018 INFORMS Public Sector Operations Research Best Paper Award
• Strategic Cross Subsidization in Healthcare Capitation Programs: Evidence from Medicare Advantage (Z. She, T. Ayer, B. Gokpinar, D. Hughes)
  - Published in Manufacturing & Service Operations Management (MSOM) 26(6):2085-2101, 2024
  - Selected as a finalist of 2023 INFORMS Pierskalla Best Paper Award
  - Selected for presentation at 2024 MSOM Healthcare SIG Conference
• Small Area Estimation of Case Growths for Timely COVID-19 Outbreak Detection (Z. She, Z. Wang, T. Ayer, J. Chhatwal)
  - Under minor revision at Operations Research
  - Selected as a finalist of 2025 POMS College of Healthcare Operations Management Best Paper Competition
  - Launched on a website hosted by the Massachusetts General Hospital to provide weekly updates on COVID-19 outbreaks in U.S. counties
  - Presented at Machine Learning for Health (ML4H) Workshop of NeurIPS 2020

B. Medical and Policy Papers

• Analyzing the Impact of Public Transit Usage on Obesity (Z. She, D.M. King, S.H. Jacobson), Preventive Medicine 99 (2017): 264-268.
• Is Promoting Public Transit an Effective Intervention for Obesity? A Longitudinal Study of the Relation between Public Transit Usage and Obesity (Z. She, D.M. King, S.H. Jacobson), Transportation Research Part A: Policy and Practice 119 (2019): 162-169.
• Primary Care Comprehensiveness and Care Coordination in Robust Specialist Networks Results in Lower Emergency Department Utilization: A Network Analysis of Medicaid Physician Networks (Z. She, A. Gaglioti, P. Baltrus, C. Li, M. Moore, L. Immergluck, A. Rao, T. Ayer), Journal of Primary Care & Community Health 11 (2020).
• Interpersonal Primary Care Continuity for Chronic Conditions is Associated with Fewer Hospitalizations and Emergency Department Visits Among Medicaid Enrollees (A. Gaglioti, C. Li, P. Baltrus, Z. She, M. Douglas, M. Moore, A. Rao, L. Immergluck, T. Ayer, A. Bazemore, G. Rust, D. Mack), Journal of the American Board of Family Medicine 36.2 (2023): 303-312.