Faculty Profile

Education

2008

Post-doctoral degree (Habilitation) at WHU – Otto Beisheim School of Management, Vallendar, Germany 

2004

Doctoral degree Dr. rer. pol. (equivalent to PhD) at the University of Hagen, Hagen, Germany

2000

Degree in Business Administration (Dipl.-Kffr.) at the Catholic University of Eichstätt-Ingolstadt and Albert-Ludwigs-University Freiburg i.B., Germany

Current Position(s) Held

2024 - Now

Professor of Marketing (Practice)
Lee Kong Chian School of Business, Singapore Management University

Professor of Marketing (fractional), College of Business and Economics (CBE), Australian National University (ANU), Canberra, Australia 

Professor of Marketing, Surrey Business School, University of Surrey (UoS), Guildford, UK

Professor of Marketing, Roehampton Business School, University of Roehampton, London, UK

Lekkerland Endowed Chair of Convenience & Marketing, EBS Business School, Oestrich-Winkel, Germany

Assistant Professor at the WHU – Otto Beisheim School of Management, Vallendar, Germany

Research Interests

• Retail Technology

• Sharing Economy 

• Sustainability 

Awards, Grants and Recognition

• Bo Edvardsson “Industry Impact in Services” Award, 2023

• Finalist for the Best Reviewer Award 2022 by the Journal of Service Research, 2023

• Finalist for the Best Paper Award in Services by the AMA ServSIG community, 2023

• Researcher of the Year at Surrey Business School, University of Surrey, 2022

• Impact Researcher of the Year at Surrey Business School, University of Surrey, 2021

• Postgraduate Supervisor Award, Surrey Business School, University of Surrey, 2020

• Best Paper Award 2019 (highly commended) of the Journal of Service Management (JoSM), 2020

• ISM Best Paper Award Finalist (AOM Chicago), 2018

• Best Paper Award 2017 (2nd) Journal of Services Marketing (JSM), 2018

• Best Paper Award 2017 (1st) of the Journal of Service Management (JoSM), 2018

• Best Paper Award 2016 (2nd) of the Journal of Service Research (JSR), 2017

• Chair of the SERVSIG committee for selecting the SERVSIG Emerging Service Scholar 2016, 2016

• Nominated for the Best Paper Award 2014 from the German Academic Association for Business Research (VHB), 2015

• Reviewer of the year 2012 at the Journal of Service Management (JoSM), 2013

• Chair of AMA SERVSIG, Special Interest Group Service of the American Marketing Association, 2011/2012

Selected Journal Articles (Refereed)

• Benoit, S., Altrichter, B., Grewal, D., Ahlbom, C.-P. (2024), Autonomous Stores: How Levels of In-Store Automation Affect Store Patronage, Journal of Retailing, 100 (2), 217-238.

• Grewal, D. Benoit, S., Noble, S., Guha, A., Ahlbom, C.-P. Nordfält, J. (2023), Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences, Journal of Retailing, 99 (4), 487-504.

• Ludwig, S., Herhausen, D., Grewal, D., Bove, L. Benoit, S., de Ruyter, K. and Urwin, P. (2022), Communication in the Gig Economy: Buying and Selling in Online Freelance Marketplaces, Journal of Marketing, 86 (4), 141-161. (finalist for the Best Paper Award in Services given out by the ServSIG)

• Hartmann, J., Forkmann, S., Benoit, S., Henneberg, S. (2022), A Consumer Perspective on Managing the Consequences of Chain Liability, Journal of Supply Chain Management, 58 (4), 58-89. (ISM Best Paper Award Finalist AOM Chicago of the preceding conference paper)

• Schaefers, T., Wittkowski, K., Benoit, S., Ferraro, R. (2016), Contagious Effects of Customer Misbehavior in Access-Based Services, Journal of Service Research, 19 (1), 3-21. (best paper award, 2nd place)

• Hartmann, J., Moeller, S. (2014), Chain Liability in Multi-Tier Supply Chains? Responsibility Attributions for Unsustainable Supplier Behaviour, Journal of Operations Management, 32 (5), 281-294. 

• Moeller, S., Ciuchita, R., Mahr, D., Oderkerken-Schroeder, G., Fassnacht, M. (2013), Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles, Journal of Service Research, 16 (4), 471-487. 

• Wittkowski, K., Moeller, S., Wirtz, J. (2013), Understanding Firms’ Intentions to Use Non-ownership Services, Journal of Service Research, 16 (2), 171-185. 

• Moeller, S. (2008), Customer Integration - A key to an Implementation Perspective of Service Provision, Journal of Service Research, 11 (2), 197-210.