Commenting on the SimplyGo system for public transport users, SMU Assistant Professor of Strategy & Entrepreneurship (Education) Terence Fan said that the move towards using apps for transport systems may be frustrating to users because of cybersecurity concerns and it would alienate users who may need better or newer smartphones that can load newer app updates. He also shared his views on how the planned change could have been communicated earlier to allow commuters to make more informed decisions on how to pay for public transport in the future.
