In an interview with Money FM, SMU Assistant Professor of Strategy and Entrepreneurship (Education) Terence Fan said the continued use of private-hire vehicles for cross-border travel persists because of their convenience, despite being illegal. He noted that while these services pose safety risks, strict enforcement could hurt drivers reliant on such trips and push operations underground. Asst Prof Fan suggested creating structured transfer points at the border to balance compliance and convenience, adding that while ComfortDelGro offers a legal alternative, it cannot fully eliminate illegal services since it cannot drop passengers off in Johor.
