Commenting on the recent five-hour East-West MRT disruption, SMU Assistant Professor of Strategy & Entrepreneurship (Education) Terence Fan said reliability improvements take time, as some lines are older. He noted that greater reliability comes with higher costs and manpower needs and urged commuters to allow more travel time. He highlighted the trade-off between reliability and longer operating hours and stressed that the Land Transport Authority and operators must work closely to serve commuters effectively.
