In an interview, SMU Assistant Professor of Strategy & Entrepreneurship (Education) Terence Fan said the 9% reduction in peak-hour crowding was significant as it made train rides less stressful and created more space for commuters to move around. He explained that the free public transport initiative was not intended to shift everyone out of peak-hour travel, but rather to encourage commuters to travel slightly earlier. Citing similar trials in the US and other cities, Asst Prof Fan noted that such measures have achieved results comparable to those seen in Singapore. He added that more reliable and free transport provides incentives for commuters while benefiting nearby shops and businesses. Asst Prof Fan also encouraged people to be more open to small adjustments in their routines, noting that even shifting travel times by a few minutes earlier or later during peak periods could improve the commuting experience for everyone.
