SMU Assistant Professor of Strategy & Entrepreneurship (Education) Terence Fan said in a CNA interview that the one-stop webpage launched by the Land Transport Authority (LTA) is important for giving commuters real-time, cross-line information during maintenance or disruptions, helping to ease anxiety and build trust. He added that the initiative is a low-cost but effective way for LTA to restore commuter confidence, and suggested clearer thresholds for when delays should be formally announced. Asst Prof Fan also noted that Singapore’s rail reliability remains strong and expressed confidence that disruptions will decline overall when the webpage fully launches in 2026.
