SMU's Lee Kong Chian School of Business Adjunct Lecturer Kevin Cheong stressed that true employee empowerment requires more than advocacy - it must be clearly defined and supported to drive daily behaviours. He identified four key elements: meaning, competence, self-determination, and impact. Rather than making broad declarations or penalising failure, Dr Cheong recommends a gradual, project-based approach that allows for mistakes and ensures adequate resources. He cautioned that without proper support, employees may disengage. Empowerment, he added, must be tailored to roles, personalities, and cultural contexts, with HR leaders focusing on clear outcomes and culturally sensitive support.
