SMU Associate Professor of Strategic Management Ted Tschang said that when organisations do not set people up to use artificial intelligence (AI) reliably, employees will not trust it and will not adopt it. Assoc Prof Tschang added that becoming comfortable with AI takes time and practice, but most organisations rarely make time for this. He then suggested that human resources (HR) leaders create a space for safe learning and experimentation, and to do so effectively, HR leaders need to develop AI fluency.
