SMU Associate Professor of Strategy & Entrepreneurship (Education) and Academic Director of SMU's Business Families Institute Kenneth Goh noted that heritage restaurants often operate with legacy cost structures, operating models and business models that are deeply tied to a past era, which serves as a constraint. Assoc Prof Goh added, "... Unlike newer establishments, which can pivot more easily to adopt learner models or reach different market segments, heritage restaurants are often stuck in time." However, he also highlighted that heritage restaurants remind people of their origins. Assoc Prof Goh said, "Heritage restaurants are living links to our history. These are places where stories are passed down through the dining experience, and where a sense of continuity with the past is preserved".
