On 3 August 2025, Land Transport Authority (LTA) stated that the cross-border taxi scheme is under-utilised while the illegal operators have been endangering the earnings of the licensed taxi drivers, with some of these operators brazenly poaching passengers near the two pick-up points in Singapore and Johor Bahru. SMU Assistant Professor of Strategy & Entrepreneurship (Education) Terence Fan highlighted the many illegal options available on Google that might not seem suspicious to an average consumer. Asst Prof Fan believes this is why a lot of people may inadvertently go for these services which are not meant to be legal in the first place, adding that it is "hard to blame" consumers for the lack of available information. Apart from promoting legal cross-border taxi services, he added that the public should also be more aware of the dangers of taking illegal vehicles.
