SMU Assistant Professor of Organisational Behaviour & Human Resources Ko Yea Hee said that workplace design plays a huge role in shaping employees' experiences and their performance outcomes. Asst. Prof Ko added that open-concept offices not only fall short in promoting collaborations but could also be disruptive to focused work. Activity-based workspaces, in contrast, are more ideal as employees could choose their spot depending on what they are working on. However, such workspace design could bring challenges since it usually involves a flexible seating arrangement.
