In customer service, when is a full refund justified?
In a commentary, SMU Associate Professor of Marketing Hannah Chang discussed the challenges in achieving balance between making genuine amends for the specific incident and strategic reputation…
Study: 60% of consumers can accept lab-brewed eggs
Formo, Europe's leading precision-fermentation company, has partnered with SMU to examine consumer demand for precision-fermentation egg consumers products. The study 'Not getting laid: consumer…
Research into sustainable finance pays dividends
"At Ho Bee Land, we create with tomorrow in mind, with the aim to build a sustainable and better future for the next generation. The Ho Bee Professorship in Sustainability Management at SMU –…
Nirmalya Kumar wins lifetime award
For his contribution to inter-organisational research, Lee Kong Chian Professor of Marketing Nirmalya Kumar has been given a lifetime award by the American Marketing Association.
In May,…
Filip Lievens receives major HR award from AoM
Lee Kong Chian Professor of Human Resources Filip Lievens and three other co-authors have been given the Scholarly Achievement Award by the Human Resources Division of the Academy of Management (AoM…
Augmented reality paper wins prize for ‘most significant’ contribution
A journal article on using augmented reality in retail, written by three people associated with the Lee Kong Chian School of Business, has won the H. Paul Root Award for 2022.
The annual prize, co-…
Study on Electric Vehicle Charging to be Published
A paper on electric vehicle charging that was written by an Associate Professor of Operations Management has been accepted for publication in the journal, Operations Research.
Deriving More Positive Impact From Financial Innovation
Complicated financial products such as derivatives, and the people who created and sold these products, have been demonised for their role in financial crises.
One such event was the Global…
The Power Of Touch And Teddy Bears At The Workplace
Kenneth Tai has always had a habit of observing how people behave.
“I like to people-watch and to understand why people react in a certain way. What are some of the events in their life that…
A Twist of Fate and A Sustainable Career
Coincidences happen in our lives every day, whether we notice them or not.
For Simon Schillebeeckx, an Assistant Professor of Strategic Management at the Lee Kong Chian School of Business (LKCSB),…
